Glenigan - Commercial Operations Manager FTC - Bournemouth

Job function:
Job type:
Fixed Term
Bournemouth, UK
£ 0 - 0
Job ref:
Close date:
23 February 2018
We’re Glenigan.
Glenigan is the trusted provider of construction project sales leads, industry data, analysis, forecasting and company intelligence. Glenigan combines comprehensive data gathering and exhaustive research with detailed statistical modeling and expert analysis to deliver information our customers can depend on. We work in partnership with our customers to deliver results because supplying the best information is in itself not enough.

About the role
We're looking for a Commercial Operations Manager to join our team in Bournemouth, for a maternity cover contract. As part of our Account Management Team, the key purpose of this role is to drive and maintain high levels of account handover compliance for on new customers, renewal and new business reporting, commercial management support and account management contingency support.

Your key responsibilities will include:
  • New starter and internal Salesforce training
  • New sales to account management customer handover
  • Co-ordinating customer dispute & query resolution
  • Maintaining Salesforce dashboards & reports, weekly reporting & compliance to salesforce and workflows
  • Commercial & order processing cover & point of contact for day to day business enquiries
Your experience
  • Salesforce experience
  • Knowledge of subscription business
  • Knowledge of rolling renewal contracts
  • Minimum of 5 years business work experience
  • Prior experience of working with delegated authority to get others to complete tasks
  • Self-motivated with a high degree of professionalism
  • Ability to understand clients’ current working methods and objectives, through clear, logical questioning and align our service accordingly.
  • Confidence, clarity, empathy, patience and professionalism when handholding clients through complex tasks.
  • Thoroughness in maintaining accurate and up-to-date client records
  • Relationship building
  • Objection handling
  • Ability to drive standards across the business
Personal attributes
  • Confidence, clarity and patience when in communication with others
  • Analytical and excellent at problem solving
  • Driven and passionate about making a difference
  • Works effectively with minimal supervision
  • Resilient, reliable and self-motivated
  • The ability to clearly demonstrate their achievements to date and relay this to the job in hand
  • Flexible, ensuring that every effort is made for the job to be done as quickly and efficiently as possible
What we offer    
We offer our employees a great package of perks, including:
  • 25 days of holiday per year – with the option to buy or sell between 1-5 days
  • Great learning and development opportunities
  • Bonus, Pension, Private Medical and Dental Insurance plans
  • Life Assurance; Income Protection and Critical Illness covers
  • Option to opt into the Ascential Shares Scheme
  • Volunteering opportunities
In addition, we offer flexible benefit packages that include Childcare Vouchers; Cycle to Work; Retail Vouchers; Gourmet Card; Gym Flex; Gadget Insurance, Health Assessments and Will Writing. 
We also place great importance on health, lifestyle and wellbeing consistently, in which you will have the options to fuel up on free fruit, attend yoga sessions, join our running club, or perhaps taking up on a lunchtime massages.
More information provided on:
More information provided on:
About Ascential
Glenigan is a part of the Ascential group.
Each of our products and brands has its own unique heritage and voice, but all align to one common goal: to enable an eco-system that better informs and connects the business world.
Here at Ascential, we have a deep knowledge of our customers, their businesses and industries. Our aim is for our products – increasingly offered both face to face and online - to offer content and connections that professionals rely on for growth and value creation.
Operating from 14 offices around the world, Ascential serves customers in more than 150 countries, providing local and global knowledge, connections and access.
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